Regal Unlimited FAQs
Welcome back to the Unlimited Subscription Program with 30 days’ subscription fees free! Commencing August 21, 2020, your subscription will be reactivated on the earlier of (1) the date your home theatre reopens (your home theatre is the theatre you selected during sign-up and can be found, and (2) the date you use your subscription pass at a different theatre. The free 30 days will commence on the date your subscription is reactivated, and during that 30-day period, no surcharges will be billed for theatres outside of your subscription plan. Additionally, your subscription will be extended by the number of days Regal’s theatres have been closed during the period from March 17, 2020 until August 21, 2020.
Any RCC credits, rewards or GEM statuses that expired while our theatres were closed will be restored to your account prior to the reopening of your home theatre. Future credit expiration dates have also been extended by the number of days Regal’s theatres have been closed during the period from March 17, 2020 until August 21, 2020.
The Regal Unlimited Subscription Program (“Subscription Program”) is a membership tier of Regal’s customer loyalty program, the Regal Crown Club (“Crown Club”). Using the Regal Cinemas mobile application, available on both iOS and Android (the “App”), you can sign up for a membership (“Subscription”), pay a Subscription fee (monthly or annual – your choice), and use your digital Subscription pass located in the App (“Subscription Pass”) to watch as many movies as you want at any participating Regal theatre.
Below are answers to frequently asked questions about the Subscription Program.
Please review our Unlimited Subscription Program Rules at www.regmovies.com/static/en/us/unlimited/rules (“Subscription Rules”) for more information.
Eligibility and Enrollment
Am I eligible for the Subscription Program? What if I'm a minor?
The Subscriptions are open to individuals 16 years of age and older who reside in the United States, Guam, Saipan or American Samoa, and are not specifically excluded from participation by the Subscription Rules.
Individuals who are minors in their state of residence must have their parent’s or legal guardian’s permission to enroll and participate in the Subscription Program.
Do I need an active Crown Club account in order to enroll? What about to use my Subscription?
You do not need an active Crown Club account to enroll. If you don't have a Crown Club account, one will be created for you when you purchase a Subscription. (Remember, Crown Club accounts are free!)
However, you must have an active Crown Club account in order to use your Subscription (e.g., obtain admission tickets) after enrollment.
How do I become a Subscription Program member?
Please complete the enrollment process via the App.
Can I enroll in person at a Regal theatre? How about on Regal’s website?
Unfortunately, no. You must enroll via the App.
Why do I need to provide Regal with a photo of myself?
The photograph will be used by Regal for identification and fraud prevention purposes when you obtain and/or present admission tickets at the theatre, or use your Subscription Pass to enjoy other Subscription Program discounts and benefits. The photo must be a “head and shoulders” portrait photograph (similar to a driver’s license or other photo ID) that clearly reflects your current appearance.
I’m new to the Crown Club. Where can I find more information about it?
The Crown Club rules are available at https://www.regmovies.com/legal/crown-club-rules.
The Crown Club FAQs are available at https://www.regmovies.com/static/en/us/help/crown-club-faq.
I enrolled but can’t find my Subscription Pass. Where is it?
Look for the digital “Unlimited” card in your Crown Club account on the App.
Can I enroll if I already have an active Crown Club account?
Yep! Log in to your Crown Club account to complete enrollment.
General Information About Your Subscription
Is there a minimum Subscription time-length?
Yes. Each Subscription has an initial, non-cancelable term of one year, subject to certain limited exceptions set forth in the Subscription Rules.
Can I use the same mobile app as I do for the Crown Club?
Yes. Both programs use the Regal Cinemas mobile application.
Are there any important differences between the monthly Subscription plan and the annual Subscription plan?
There are a couple of important differences:
- The monthly plan will continue until it is cancelled. Each annual plan will be automatically cancelled after one year. (To continue your Subscription after such year, you’ll have to purchase another annual plan or change to a monthly plan.)
- In the event of Subscription cancellation, your billing schedule and right to receive refunds may differ slightly depending on whether you have a monthly plan or an annual plan.
What happens if I change mobile devices?
If you change mobile devices, access to your Subscription will be disabled on your old device and must be activated on your new device. Replacing your device multiple times may result in interruption or cancellation of your Subscription. Please contact Customer Assistance by phone at (888) 462-7342 any day between 9:00 a.m. Eastern Time and 12:00 a.m. Eastern Time or by email to [email protected] to discuss any issues with your Subscription that occur when changing your device.
How will Regal communicate with me regarding my Subscription?
Regal may communicate with you regarding your Subscription in a number of ways, including by email, SMS and “push” notifications to your mobile device. Regal recommends that you not disable Regal’s “push” notifications to help ensure that you receive all such communications.
How can I manage my Subscription?
You can manage your Subscription information via the App or by contacting Customer Assistance by phone at (888) 462-7342 any day between 9:00 a.m. Eastern Time and 12:00 a.m. Eastern Time or by email to [email protected] Payment methods must be changed via the App.
Can someone else use my Subscription?
No. Your Subscription and Subscription Pass may be used to make reservations and obtain admission tickets for use only by you.
Can I obtain a physical Subscription Pass?
No. Your Subscription Pass is digital only and located in the App.
Do I have to pay any fees other than the monthly or annual Subscription fee?
- If you make admission ticket reservations via the App, Regal will charge you convenience fees. (A reduced convenience fee of $0.50 (plus applicable taxes) will apply per Subscription Program ticket.) Convenience fees and applicable taxes are subject to change at any time in Regal’s sole discretion.
- If you want to use your Subscription to obtain admission tickets for (i) premium format showtimes (e.g., ScreenX, 4DX, IMAX, RPX, 3D, and VIP), (ii) theatres not included in your Subscription plan (“Restricted Theatres”) or (iii) eligible movie event showtimes (e.g., marathons, double features and fan events), you will be required to pay a surcharge. All showtimes may be subject to an additional surcharge for premium seating.
- Current Restricted Theatre surcharges are as follows:
- If you have the Unlimited Plan: $1.50 for a Restricted Theatre offered under the Unlimited Plus Plan, and $3.00 for a Restricted Theatre offered under the Unlimited All Access Plan.
- If you have the Unlimited Plus Plan: $1.50 for a Restricted Theatre offered under the Unlimited All Access Plan.
- Regal may change any surcharges at any time in its sole discretion, with or without notice to you.
- Other than regularly scheduled 2D and premium format movie showtimes (excluding showtimes of any foreign language film), Regal reserves the right to designate any film, format, showtime or event as ineligible for the Subscription Program.
Can I upgrade my Subscription plan to a more expensive plan?
Yes. This option will be available soon via the App, but until then, please call Customer Assistance (see the section titled “Miscellaneous” below) to request the change. Please note that upgrading your Subscription during your one-year initial term may result in (i) cancellation of your current Subscription (including all pending reservations) and (ii) commencement of a new one-year, non-cancelable initial term beginning on the date the upgrade is effective.
I missed my Subscription payment. Can I still use my Subscription Pass?
No. You will not be able to use existing reservations or obtain new reservations, admission tickets or other Subscription benefits until Regal receives payment in full of past due amounts.
What does the Subscription Program cost?
Subscription fees are as follows:
- Unlimited Plan: $18.00/month + tax or an annual fee of $216.00
- Unlimited Plus Plan: $21.00/month + tax or an annual fee of $252.00
- Unlimited All Access Plan: $23.50/month + tax or an annual fee of $282.00
Subscription fees are subject to change at any time in Regal’s sole discretion, but any increase will not affect the Subscription fees payable for the initial term.
Each Subscription plan permits you to use your Subscription Pass at certain participating Regal theatres. Please visit www.regmovies.com/unlimited/theatre-list to see the theatres that are included in each Subscription plan and find the plan that is right for you.
How can I pay for my Subscription?
You can either pay a monthly fee for a monthly Subscription plan or an up-front fee for a one-year Subscription plan.
Can I change my Subscription to a less expensive plan?
Yes, after the expiration of your one-year initial term.
Can I change my Subscription’s billing plan (i.e., monthly vs. annual)?
Billing plans may not be changed during the first year of a Subscription. For information about changing billing plans after that time, please contact Customer Assistance by phone at (888) 462-7342 any day between 9:00 a.m. Eastern Time and 12:00 a.m. Eastern Time or by email to [email protected]
Using Your Subscription
Where can I use my Subscription?
Please visit www.regmovies.com/unlimited/theatre-list to see the theatres that are included in your Subscription plan. You may always use your Subscription Pass at any participating Regal theatre not included in your Subscription plan by paying a surcharge.
What can I do with my Subscription?
You can use your Subscription to reserve admission tickets for showtimes on any day or obtain admission tickets for same-day showtimes, in each case (i) at participating theatres included in your Subscription plan or (ii) at participating theatres not included in your Subscription plan by paying the applicable surcharge.
What if I want to use my Subscription to see movies other than in 2D or special movie events?
You can! You just have to pay a surcharge for premium format showtimes (e.g., ScreenX, 4DX, IMAX, RPX, 3D, and VIP) and eligible movie event showtimes (e.g., marathons, double features and fan events).
Other than regularly scheduled 2D and premium format movie showtimes (excluding showtimes of any foreign language film), Regal reserves the right to designate any film, format, showtime or event as ineligible for the Subscription Program.
Is there any surcharge for premium seating?
Yes, depending on the premium seating.
Are there any Regal showtimes for which I can’t use my Subscription Pass?
Yes. All non-movie showtimes and events (such as Fathom Events, MET Opera, concerts, private screenings and sporting events) are excluded from the Subscription Program. Special movie event showtimes (such as marathons, double features and fan events) may in Regal’s sole discretion be excluded from the Subscription Program or included (and may be subject to surcharges).
Is there a limit on how many reservations I can have at any one time?
Yes. You may have only three pending reservations made with your Subscription Pass for Subscription Program admission tickets for yourself at any one time (reservations for free screenings available to you as a Crown Club member and other reservations you make without using your Subscription Pass do not count towards this limit). (For example: if you have booked a reservation for three pending showtimes, you may not make another reservation until after you attend one of the reserved showtimes.) Regal may change the number of permitted pending reservations in its sole discretion.
Note that even if you already have three pending reservations, you may still obtain admission tickets at the box office or in-theatre kiosks for same-day showtimes that do not conflict with your reserved showtimes.
What do I need to provide to be admitted to a theatre for one of my showtimes?
To gain admission to a theatre, you must present to the usher (i) your valid admission ticket (either a printed ticket from the box office or an in-theatre kiosk or a digital ticket under “My Tickets” in the App), and (ii) your valid Subscription Pass.
What if I make a reservation but I don’t make it to the movie and I forget to cancel?
That’s OK! It happens.
However, please note that multiple or repeated failures to use reservations without cancelling them in accordance with Regal’s standard booking rules may be considered misuse of your Subscription and can result in cancellation of your Subscription without a refund. Regal’s standard booking rules are available at www.regmovies.com/static/en/us/admittance-procedures (see “Refund Policy”).
Do Subscription Program members receive any other benefits?
Yes! Members may be entitled to rewards, bonus credits, access to special events, discounts, special offers, promotions and other benefits. These benefits may not be used in conjunction with any other Regal promotion or discount and may not be used to purchase alcohol. Details regarding these benefits may be made available to you via the App or in Regal’s email, SMS or other communications to you.
How do I make reservations for admission tickets?
Reservations can be made via the App. However, you may also obtain admission tickets at the box office or in-theatre kiosks for same-day showtimes.
I’m not able to make a reservation for some reason. What’s going on?
Please contact Customer Assistance by phone at (888)-462-7342 any day between 9:00 a.m. Eastern Time and 12:00 a.m. Eastern Time or by e-mail to [email protected] and we’ll help you figure it out. Alternatively, if you’re attempting to book a reservation for that day, you can obtain an admission ticket at the box office or an in-theatre kiosk.
Can I transfer my Subscription to someone else?
No. Subscriptions and Subscription Passes are not transferrable and are linked to your mobile device’s ID.
Are there any other restrictions on reservations or admission tickets obtained using my Subscription Pass at a box office or in-theatre kiosk?
You can watch as many movies as you wish, as many times as you wish, but you may not use your Subscription Pass to see the same movie more than once per day in the same format (e.g., 2D, 3D, RPX, IMAX, ScreenX, 4DX and VIP).
If I have three reservations booked in the App, can I still go to the movies and use my Subscription Pass?
Yes. You can visit the box office or an in-theatre kiosk and use your Subscription Pass for a movie showtime on that day.
Can I book tickets for non-Subscription Program members when I make a reservation with my Subscription?
Yes! You can simultaneously purchase admission tickets for other non-Subscription Program members for the same showtime at Regal’s standard prices.
Can I cancel my reservations?
You can cancel reservations in accordance with Regal’s standard booking rules, available at www.regmovies.com/static/en/us/admittance-procedures (see “Refund Policy”).
Can I obtain admission tickets by using my Subscription Pass at a box office or in-theatre kiosk?
Yes, but only for showtimes on the same day.
Friends & Family
How can I add a family member or friend to my Regal Unlimited subscription?
In the Regal Mobile App, within Subscription Details lies FRIENDS & FAMILY, add an email address or RCC card number. This will trigger an invite sent through your Unlimited account, asking the other party if they want to be added to your friend's list for FRIENDS & FAMILY. If they accept, you will then be able to select their name during the ticket purchase process, so you can reserve seats together. Please note that when this occurs, the tickets will be on the device of the Regal Unlimited pass holder who is booking the tickets, along with any credits earned during the transactions.
Will I receive a decline notice?
No, it will remain pending until you delete the request sent. No more than ten friends can be added to your friend's list. but if you had six friends already, you could only send four requests.
Do we have to show up at the same time?
Yes, the guests must arrive at the same time to be admitted into the movie.
How many friends can be added as part of the FRIENDS & FAMILY with Regal Unlimited?
Up to five (5), Regal Unlimited subscribers can be added to your friend's list. If a friend or family member is added in a different subscription tier, then the Regal Unlimited subscriber that is booking the tickets will be responsible for any upcharges incurred.
What happens if someone doesn’t accept my friend request?
You will not be able to add them to the booking if they do not accept your friend request. It will show as a pending request in your subscription details.
Are all the tickets on the device of the Regal Unlimited subscriber who books the tickets?
Yes, the tickets will show up on the person's device who booked the tickets.
How do I cancel my Subscription?
You may request cancellation of your Subscription at any time via the App or by notifying Customer Assistance by phone at (888) 462-7342 any day between 9:00 a.m. Eastern Time and 12:00 a.m. Eastern Time or by email to [email protected] Please note that except for cancellation by you in certain limited circumstances described in Sections F.1(b) or G.1(b) of the Subscription Rules, your Subscription cannot be cancelled by you during, and you will be responsible for all Subscription fees for, the first year of your Subscription. After such first year, you may cancel at any time in accordance with Section F.1(a) of the Subscription Rules. Please see the Subscription Rules at www.regmovies.com/static/en/us/unlimited/rules for more information about cancellation.
Why was I charged for my Subscription after I requested cancellation?
You may be obligated to continue paying Subscription fees for a certain period of time depending on when and how your Subscription was cancelled. Please see the Subscription Rules at www.regmovies.com/static/en/us/unlimited/rules for more information about cancellation.
Can I get a refund if my Subscription is cancelled?
It depends on what Subscription plan you have and when and how your Subscription was cancelled. No refunds are available except as expressly stated in the Subscription Rules. Please see the Subscription Rules at www.regmovies.com/static/en/us/unlimited/rules for more information about cancellation.
Relationship Between Your Subscription Plan and Your Crown Club Account
How is the Subscription Program different from the Crown Club?
The Subscription Program is a paid membership program where you pay a monthly or annual fee to watch as many movies as you like. The Crown Club is a free rewards program where you earn credits for purchasing admission tickets and concessions and redeem such credits for rewards.
Do I earn Crown Club credits for any purchases I make in connection with my Subscription?
One hundred Crown Club credits will be earned for every $1.00 spent on monthly or annual Subscription fees, online convenience fees, regular admission tickets for non-Subscription Program members and concessions (in each case subject to the Crown Club rules), and theatre, format, seating and movie event surcharges, or as otherwise determined by Regal in its sole discretion.
What happened to my Crown Club digital card in the App? I don’t see it.
Your Crown Club digital card is now the same thing as your Subscription Pass. You may use your Subscription Pass just as you would your old Crown Club digital card to earn Crown Club credits and redeem them for Crown Club rewards.
Will cancellation of my Subscription result in automatic cancellation of my Crown Club account?
No. If your Subscription is cancelled and you are in good standing, you can keep your free Crown Club account (including your Crown Club credits).
Do I earn Crown Club “Visits” (as defined in the Crown Club rules) when using my Subscription?
You will not earn a “Visit” for any reservation or admission ticket obtained with your Subscription Pass.
If I have a Subscription, can I cancel my Crown Club account without cancelling my Subscription?
No. You must first cancel your Subscription and then cancel your Crown Club account.
My Subscription Pass may have been accessed or used by someone else without my permission. What should I do?
Please immediately contact Customer Assistance by phone at (888)-462-7342 any day between 9:00 a.m. Eastern Time and 12:00 a.m. Eastern Time or by e-mail to [email protected] It may be necessary to deactivate your current Subscription Pass and issue you a new Subscription Pass.
Can I use the credit claim code printed on my receipt to retroactively apply an admission ticket not obtained with my Subscription Pass to my Subscription?
No. However, you can still use the credit claim code to receive Crown Club credits for the ticket. Please see “I forgot my Card and Card number. Will I still be awarded credits for my purchase?” at www.regmovies.com/static/en/us/help/crown-club-faq for more information.
Can I add my Subscription Pass to Apple or Google Wallets?
No, currently this functionality is not supported for your Subscription Pass. You can, however, use Apple Pay to make payments on the App or in theatres.
Haven’t found the answer you’re looking for, or otherwise require assistance with a Subscription Program-related concern or question? Please contact Customer Assistance by phone at (888) 462-7342 any day between 9:00 a.m. Eastern Time and 12:00 a.m. Eastern Time or by email to [email protected] and let us know how we can help.
For further information, please see the Subscription Rules at www.regmovies.com/static/en/us/unlimited/rules.