Frequently Asked Questions

Frequently Asked Questions

Click questions below for answers to frequently asked questions for Regal Theatres and Programs

Tickets and Pricing

Does my theatre offer a student discount?

To locate pricing information on our website, and for student and military discount availability, please enter your zip code under the Regal logo in the top section of the homepage. Scroll down to the theatre you plan to visit, and click on the theatre name. At that point, locate the movie you are inquiring about and click on the showtime. The page that is presented will provide you with pricing information, as well as student and military discount availability.

Does my theatre have a military discount?

To locate pricing information on our website, and for student and military discount availability, please enter your zip code under the Regal logo in the top section of the homepage. Scroll down to the theatre you plan to visit, and click on the theatre name. At that point, locate the movie you are inquiring about and click on the showtime. The page that is presented will provide you with pricing information, as well as student and military discount availability.

What is the age policy for tickets?

Child and Senior Ticket Policy

Regal Entertainment Group’s policy for a Child’s ticket is age 3 to 11. Children under 3 are free except in reserved seating and recliner locations.

Regal Entertainment Group’s policy for a Senior Citizen’s ticket is age 60 and over.

No children 6 and under are allowed into a "R" rated movie.

 

Cinebarre Theatres

Please call theatre for any local restrictions.

Warren Theatres

You must be 21 or older to purchase tickets in Balcony and Director's Suites.

Warren East 20 - You must be 21 or older to enter the Warren 21 wing.

Warren Old Town 7 is 18 and up.

Warren Moore and Broken Arrow - Director’s Suites and balconies- you must be 21 & over to enter these areas.

No children 6 and under are allowed into a "R" rated movie.

Regal Admittance Procedures

MPAA Ratings

Where do I find ticket prices?

Regal Entertainment Group theatres have specific ticket pricing based on market or territory. You can visit your local theatre to find their specific pricing policy. To locate pricing information on our website, please enter your zip code under the Regal logo in the top section of the homepage. Scroll down to the theatre you plan to visit, and click on the theatre name. At that point, locate the movie you are inquiring about and click on a showtime. The page that is presented will provide you with pricing information, as well as student and military discount availability.

What are the matinee showtimes?

General admission for all adult tickets purchased for performances during matinee hours. The matinee hours may vary by theatre location based on market or territory. Visit your local theatre the find out details on matinee hours. Not all Regal Entertainment Group locations offer a bargain matinee price discount.

How do I use Regal Gift Cards to purchase tickets?

Sign into your Regal Crown Club account. Select a movie and showtime, and then proceed to purchase the ticket. On the Confirm Order page, enter the gift card number and 4-digit PIN. Click Apply.

Note, gift cards are redeemable at any Regal location nationwide, excluding Cayman Island locations. Gift cards carry NO expiration date or dormancy fees.

Any purchase made with a gift card must go to the box office for refunds. Refund requests are not accepted after showtime.

For questions about gift cards check out or Gift Card FAQ

Gift Card Terms and Conditions

You can check your Gift Card balance anytime.

Can I refund my ticket after I make my purchase?

You can receive refunds for tickets up to 60 minutes before the showtime. For purchases made via our Regal Mobile APP or the Regal website please call 1-877-Tell-Regal or 1-877-835-5734 option 2. For tickets purchased through other ticketing agencies, guests must contact the agency direct before the scheduled movie showtime to request a refund. There are no refunds after the printed showtime. For extenuating circumstances, please consult theatre management.

Can I see showtimes for different dates and locations?

You can change the city that you're browsing by changing the location selection at the top of Regal homepage. On movie and theatre pages, you can change the date with the date selection tool or by selecting a different day of the week above the listed showtimes.

 

Going to the Movies

When I get to the theater what should I do?

When you get to the theatre, you can walk directly up to the ticket attendant (i.e. ticket-taker) and scan the QR code on your ticket confirmation page. If you purchased concessions, walk directly up to the concession counter where you see Atom logo and scan your QR code to pick up your concessions.

If you can't access your QR code, please provide the ticket attendant with the phone number that was used to complete your order. The theatre employee can access your order by phone number, ticket ID or confirmation number.

My plans changed - can I refund my order?

You can receive refunds for tickets up to 60 minutes before the showtime. For purchases made via our Regal Mobile APP or the Regal website please call 1-877-Tell-Regal or 1-877-835-5734 option 2. For tickets purchased through other ticketing agencies, guests must contact the agency direct before the scheduled movie showtime to request a refund. There are no refunds after the printed showtime. For extenuating circumstances, please consult theatre management.

Where can I find information about closed captioning?

This page will provide you with a list of our theatres, sorted by state. Choose the state in which your theatre is located to see a list of what movies are being shown that offer the captioning and descriptive audio, as well as their showtimes.

Upon arriving at the theatre location, printed materials are available that explain how to use the closed captioning system. Our cast members and managers are knowledgeable on the closed captioning system and can assist with any specific questions you may have.

What are the theaters' admittance procedures?

It is REG’s policy to support the MPAA ratings system to the fullest extent possible.

For films rated “R” by the MPAA:

  1. REG will not sell tickets to any person under the age of 17 (18 where applicable).
  2. A person must be at least 21 years old in order to purchase multiple tickets without providing additional photo I.D. for additional tickets.
  3. The purchaser must also attend the movie for which the additional tickets are purchased.
  4. Patrons 17 to 20 years of age may only purchase more than one ticket if they are able to provide photo I.D. for proof of age for each additional ticket being purchased.
  5. Children 6 and under are not allowed to attend Rated R features.
  6. Managers may empower Ushers to check for photo identification if a guest appears to be underage and is holding a ticket for an “R” rated feature.
  7. Kiosk ticket sales are an important service for our guests. Tickets can be purchased online and picked up at the theatre, or an individual may purchase tickets directly from the kiosk. It is important to remember that the admittance procedures still apply to those individuals that make purchases or redeem on-line ticket purchases from a ticketing kiosk.
  8. Theatre Employees may be stationed at the entrance to theatre(s) playing MPAA rated “R” films to check tickets and photo identification for all who enter to prevent minors from improperly entering.
  9. REG reserves the right to refuse entrance to anyone that cannot present valid photo identification along with a ticket for the proper show time of the “R” rated film.

Note: Admission policies may vary by location due to state or local ordinances. Contact your local theatre if you have questions regarding any state or local requirements.

For films rated “NC17” by the MPAA:

  1. No one under the age of 18 is allowed admittance to the feature, regardless of accompaniment or consent.
  2. A patron desiring to purchase multiple tickets must provide a valid photo I.D. for each ticket they purchase.
  3. Ushers may conduct additional photo I.D. checks for MPAA guideline adherence at the doorman’s post and theatre checks.
  4. Kiosk ticket sales are an important service for our guests. Tickets can be purchased online and picked up at the theatre, or an individual may purchase tickets directly from the kiosk. It is important to remember that the admittance procedures still apply to those individuals that make purchases or redeem on-line ticket purchases from a ticketing kiosk.
  5. Theatre Employees may be stationed at the entrance to theatre(s) playing MPAA rated “NC17” films to check tickets and photo identification for all who enter to prevent minors from improperly entering.
  6. REG reserves the right to refuse entrance to anyone that cannot present valid photo identification along with a ticket for the proper show time for the “NC17” rated film.

Regal Age Policy

Regal Cinemas

Children under 3 are free except in reserved seating and recliner locations. Children 3 to 11 must pay the child admission price. Senior tickets are valid for adults 60 years and older. Not all ticket types are available for all performances.

Cinebarre

Please call theatre for any local restrictions.

ADA Seating & Companion Pass:

  1. Regal Entertainment Group theatres are handicap accessible. All seating designated as “handicapped” with the familiar wheelchair symbol is reserved for the disabled and their companions.
  2. Guests attending our theatres in an assistant/companion role for one of our guests with disabilities may be passed in by management.
  3. If you need assistance for any reason, please ask one of our theatre personnel for assistance.

Costumes with Masks and Props: Protecting the safety of our clientele and cast members is always top priority at Regal Entertainment Group. Therefore, REG does not allow admission to our locations for guests of any age wearing a mask, face paint or face-obscuring hood; or possessing weapons, props or fake weapons.

Backpacks/Packages/Bags:

Security issues have become a daily part of our lives in America. Regal Entertainment Group wants our customers and staff to feel comfortable and safe when visiting or working in our theatres. In that regard, as a general rule all backpacks, packages and large bags of any kind are subject to inspection. However, our admission policies may be modified periodically as necessary to ensure, to the extent possible, the safety of our guests. We acknowledge that this procedure can cause some inconvenience and that it is not without flaws, but hope these are minor in comparison to increased safety.

Skateboards and Hoverboards:

In the interest of safety in the lobby and auditoriums, skateboards and hover boards are not allowed on theatre property. These boards can cause slip, trip and fall hazards for our guests as well as our staff. Management cannot hold these items for guests and guests will be asked to remove them from the theatre entirely.

Lost and Found:

Regal Entertainment is not responsible for lost, stolen, or recovered personal items. Before leaving the auditorium, please check around your seat for any personal belongings. For assistance, contact a staff member.

Film Theft:

No recording devices (cameras, video recorders, sound recorders, etc.) are permitted to be used within any Regal Entertainment Group facility.

Personal Communication Devices:

In consideration of all our guests, Regal Entertainment group asks that you please refrain from using cell phones, pagers, or any other personal communication device while in the auditorium.

No Solicitation:

Soliciting or loitering on Regal Entertainment Group premises is not allowed.

No Smoking:

All Regal Entertainment Group theatres are smoke-free environments.

Outside Food or Drink:

No outside food or drink is permitted in the theatre.

3-D Presentations:

Films in 3-D may not be available at all locations. In some cases, theatre locations may show a particular film in both the 3-D and 35mm (2D) formats. When purchasing tickets for a 3-D film, please confirm with the box office cashier that the ticket you purchased is in fact for the 3-D presentation. Please see one of our theatre managers if you have any questions regarding 3-D films.

Refund Policy:

You can receive refunds for tickets up to 60 minutes before the showtime. For purchases made via our Regal Mobile APP or the Regal website please call 1-877-Tell-Regal or 1-877-835-5734 option 2. For tickets purchased through other ticketing agencies, guests must contact the agency direct before the scheduled movie showtime to request a refund. There are no refunds after the printed showtime. For extenuating circumstances, please consult theatre management.

What do the rating symbols mean?

It is Regal’s policy to support the MPAA ratings system to the fullest extent possible. Please see Admittance Procedures for more details.

MPAA Rating Information

G - General Audiences-- All ages admitted. Signifies that the film rated contains nothing most parents will consider offensive for even their youngest children to see or hear. Nudity, sex scenes, and scenes of drug use are absent; violence is minimal; snippets of dialogue may go beyond polite conversation but do not go beyond common everyday expressions.

PG - Parental Guidance Suggested -- Some material may not be suitable for children. This signifies that the film rated may contain some material parents might not like to expose to their young children - material that will clearly need to be examined or inquired about before children are allowed to attend the film. Explicit sex scenes and scenes of drug use are absent; nudity, if present, is seen only briefly, horror and violence do not exceed moderate levels.

PG-13 - Parents Strongly Cautioned -- Some material may be inappropriate for children under 13. Signifies that the film rated may be inappropriate for pre-teens. Parents should be especially careful about letting their younger children attend. Rough or persistent violence is absent; sexually-oriented nudity is generally absent; some scenes of drug use may be seen; some use of one of the harsher sexually derived words may be heard.

R - Restricted -- Under 17 requires accompanying parent or adult guardian (age varies in some jurisdictions). Signifies that the rating board has concluded that the film rated may contain some adult material. Parents are urged to learn more about the film before taking their children to see it. An R may be assigned due to, among other things, a film's use of language, theme, violence, sex or its portrayal of drug use. Children 6 and under are not allowed to attend Rated R features. Note: Admission policies may vary by location due to state or local ordinances. Contact your local theatre if you have questions regarding any state or local requirements.

NC-17 -- No One 17 and Under Admitted. Signifies that the rating board believes that most American parents would feel that the film is patently adult and that children age 17 and under should not be admitted to it. The film may contain explicit sex scenes, an accumulation of sexually-oriented language, and/or scenes of excessive violence. The NC-17 designation does not, however, signify that the rated film is obscene or pornographic in terms of sex, language or violence.

What is the purpose of the rating system? The movie rating system is a voluntary system sponsored by the Motion Picture Association of America and the National Association of Theatre Owners to provide parents with advance information on films, enabling the parent to make judgments on movies they want or don't want their children to see.

Do the ratings indicate if a movie is good or bad? No, the system is not designed to serve the function of "critic." The ratings do not determine or reflect whether a film is "good" or "bad." The system is not intended to approve, disapprove or censor any film; it merely assigns a rating for guidance--leaving the decision-making responsibilities to the parents.

Who gives movies their ratings? Parents give the movies their ratings-men and women just like you. They are part of a specially designed committee called the film rating board of the Classification and Rating Administration. As a group they view each film and, after a group discussion, vote on its rating, making an educated estimate as to which rating most American parents will consider the most appropriate.

What criteria do they use? The rating board uses the criteria you as a parent use when deciding what is suitable viewing for your child. Theme, language, violence, nudity, sex and drug use are among those content areas considered in the decision-making process. Also assessed is how each of these elements is employed in the context of each individual film. The rating board places no special emphasis on any of these elements; all are considered and examined before a rating is given.

Is the ratings system a law? No, the rating system is strictly voluntary and carries no force of law.

Can a rating be changed? Yes, the rules permit movie producers to re-edit their films and re-submit them in hopes of receiving another rating. Producers may also appeal a rating decision to the Rating Appeals Board, which is composed of men and women from the industry organizations that sponsor the rating system. A two-thirds secret ballot vote of those present on the Appeals Board may overturn a rating board decision.

Do all movies have to be rated? No. Submitting a film is purely a voluntary decision made by the filmmakers. However, the overwhelming majority of the producers creating entertaining, responsible films do in fact submit their films for ratings. All five Classification and Rating Administration rating symbols have been trademarked and may not be self-applied.

Who enforces the ratings? While the decision to enforce the rating system is purely voluntary, the overwhelming majority of theaters follow the Classification and Rating Administration's guidelines and diligently enforce its provisions.

How do you get more information about a rating? For additional information about the voluntary movie rating system and ratings for new releases, visit the Motion Picture Association of America's home page at http://www.mpaa.org.

What time does the theatre location open?

Regal Entertainment Group has a policy of opening several minutes prior to the first showing of the day to allow sufficient time for our clientele to obtain access to our facilities and to purchase tickets. Theatre Management at their discretion may open the facility earlier in the event they deem such action to be necessary.

 

Miscellaneous

How do I get information about birthday parties?

Log on to regmovies.com and click on Birthday Parties link in the footer for information. Submit a request to have a theatre representative contact you to answer questions you may have. In addition, when visiting your local Regal Entertainment Group theatre ask for any available manager on duty and they can assist and supply you with all information on the availability of any birthday party offerings.