Regal Theatres Temporarily Closure Update

Regal Essex Closure Photo

We can confirm that all Regal theatres across the US will be temporarily closed from Friday (October 9) until further notice.

This is not a decision we made lightly. We did everything in our power to support safe and sustainable re-openings of our theatres and we are so very grateful for our employees who implemented the new protocols, which resulted in lots of positive feedback from customers who visited our theatres and felt safe. We were very proud of the fact that theatres were open for 2 months and there was not one COVID case resulting from visiting the theatre. We cannot underscore enough how difficult this decision was.

As we have done to date, we will do everything we can to save livelihoods and the company – this is an extremely delicate and tricky balance. We continue to work with the National Association of Theatre Owners (NATO), to ensure we are lobbying state and local governments to support our employees and the industry which has so much cultural significance.

We will continue to monitor the situation closely and will communicate our future plans to resume operations once film studios are able to bring their pipeline of major movie releases back to the big screen. We can assure you that once a line-up of movie releases is confirmed, we will be ready to re-open our theatres, as we did in August, with the same safety levels you have already seen while at the same time keeping the great experience that you are used to getting from us.

A big thank you goes to you, our movie-loving customers; your health and wellbeing has always been our priority during this difficult time and we look forward to welcoming you back as soon as possible to enjoy a full slate of films.

If you have any questions, please take a look at our Frequently Asked Questions below.

If you are a Regal Crown Club member or Regal Unlimited subscriber, visit the Regal mobile app and online at regmovies.com. If you do not already have a Regal Crown Club account and would like to receive email updates, you are able to create a free account in one step here.

We sincerely wish good health for you and your families during these uncertain times. 

-The Regal Team

 


FREQUENTLY ASKED QUESTIONS

When will Regal reopen?

At present there is no date for re-opening, however we will continue to monitor the situation closely and will communicate any future plans to resume operations once film studios are able to bring their pipeline of major movie releases back to the big screen. We will also be following government and health authority guidelines to ensure we are in a position to re-open with the health and safety of our colleagues and customers as a priority.

 

When is Regal closing temporarily

After our last evening screening on Thursday 8 October at all theatres currently open in the US.

 

How will you let customers know when theatres are up and running again?

We will post an update on our website and social channels as well as sending an email to our Regal Crown Club and Unlimited subscribers. If you’re currently not a member, you can sign up here.

 

How do I get in contact with you?

You contact us via email here.

 

Can I access my Regal Crown Club account while theatres are closed?

As our theatres close, some services may be unavailable during this closure period. We’ll email you when we’re up and running again. (not sure if this is true for Regal)

 

My Regal gift card has expired, or will expire soon. What do I need to do?

You don’t need to do anything. Once we re-open, get in touch with our customer service team through the call center or on Twitter and Facebook and they will be able to look into this for you and we will replace your gift card for you. 

 

I received complimentary ticket codes or retail voucher codes that have expired/are due to expire. Will I get new ones?

Once we reopen, get in touch with our customer service team through the call center or on Twitter and Facebook and they will be able to look into this for you. 

 

I have booked tickets for Regal. What happens now?

All online bookings will be refunded and you should receive confirmation of your refund via email. If you have an outstanding booking and haven’t received a refund within 3-5 business days, please email your booking reference to [email protected] If you need a refund for a booking made in the theatre rather than online, please email a picture of the unused tickets to the same email address. 

 

I have booked tickets using a Regal gift card. How will I get refunded?

If you booked online, all bookings will be automatically refunded. If you paid in full or in part with a Regal gift card, the gift card will be automatically re-credited. If you no longer have the gift card, you will need to email us at [email protected]

I have booked tickets using a third party voucher code for Regal. What happens now?

If you booked online using a third-party voucher code, you should be able to get a new code from the third party. Please contact them directly.

 

What about my Regal Crown Club credits, rewards and GEM status? 

Any RCC credits, rewards or GEM statuses that have expired while our theatres were closed will be returned prior to your home theatre reopening. Future credit expiration dates have also been extended the amount of time our theatres were closed plus 30 days. Any birthday rewards that expired while we were closed will be reinstated when your home theatre reopens. Additionally, if you had a birthday while we were closed, you will receive a birthday reward loaded directly to your Regal Unlimited subscription pass good for 30 days, prior to your home theatre reopening.

 

I have a Regal Unlimited account. What will happen to my account?

We are freezing all accounts effective immediately with no payments being taken for monthly subscribers. If you have paid for your Regal Unlimited subscription a year in advance, your subscription has been frozen with no payments taken effective immediately. Learn more here

 

Monthly Subscriptions
Effective immediately, we are freezing all Unlimited subscriptions with no payments being taken for monthly Unlimited subscribers. You will be able to use your Unlimited membership through the end of the day on Thursday, October 8.

Your Unlimited subscription contract will be extended the number of days our theatres are closed and upon re-opening we will communicate this information with you. 

Annual Subscriptions
If you have paid for your Regal Unlimited subscription a year in advance, your subscription has been frozen with no payments taken effective immediately. Your subscription contract will be extended the amount of time our theatres are closed and upon re-opening, we will communication this information with you.