I forgot my Card and Card number. Will I still be awarded credits for my purchase?
It depends. If you make a purchase at the box office or concession stand, you may still earn credits for such purchase by providing the cashier with the valid phone number that you have attached to your Crown Club account, which the cashier can use to look up the account. However, this option is not available for admission ticket purchases (1) at an in-theatre kiosk (where you must swipe your Card or enter your Card number) or (2) online (where you must enter your Card number).
BUT! KEEP YOUR RECEIPT! The receipt you receive for purchases made after April 1, 2017 will include a printed credit claim code. If you are unable to earn credits (e.g., you are not a Crown Club member; you forgot your Card and Card number) for a purchase you make after April 1, 2017 that would otherwise be eligible to earn credits, go to www.myregal.com, log in to your account, click the “Add Credits from Receipts” button, enter the credit claim code from your receipt, and click “Submit,” and you will receive credits for that purchase. If you were not a Crown Club member at the time of purchase, you will need to enroll in the Crown Club before the credit claim code can be processed (see “How do I join the Crown Club?” above). Please allow 24 hours for the credits to appear in your account.
A credit claim code is valid only for seven days after the date of the applicable purchase. For any transaction date, you may not redeem more than one credit claim code for purchases made at the box office or more than one credit claim code for purchases made at the concession stand. You may submit up to a total of two credit claim codes each day. For credit claim codes worth more than 10,000 credits, please contact us (see “HELP!” below).
NOTE: If you forget your Card and Card number but still want to earn credits when making a purchase, you can access the account associated with a registered Card via the App by entering the email and password credentials for such account on the App’s log-in screen. Then, tap the purple Card on the home screen to see your Card number, which you can then provide to the cashier or enter online or at an in-theatre kiosk when making a purchase.