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What if credits are incorrectly calculated for a purchase I make (e.g., I used my Card when spending $10 at the box office today but only received 600 credits)?

If it appears that credits were incorrectly calculated for a purchase, you must request a credit adjustment from customer service at the Regal Theatre at which the purchase occurred (or, if the purchase was made online, the Regal Theatre for which the admission ticket was purchased) within seven days of the purchase. Regal reserves the right to require proof of accrual of such credits from you, including but not limited to copies of receipts or similar documentation verifying any transactions claimed to have been performed.