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What if I notice that credits I’ve earned haven’t been added to my credit balance (e.g., I used my Card when spending $10 at the box office today, but my credit balance hasn’t increased at all)?

Please allow up to 72 hours for credits to reflect on your account.

Then, if the credit balance still has not changed, please log in to your account and click the “Edit Profile” button (or, if you use a virtual Crown Club card, tap the purple Card on the home screen of the App or log in to your Crown Club account at to confirm that the Card or Card number you used to make the purchase is the same as the Card number attached to such account. If the Card numbers don’t match, please use the Card number in such account for your next purchase. If the Card numbers match and you’ve waited 72 hours for our system to update, and your credit balance still appears inaccurate, please (i) redeem the credit claim code printed on your receipt for the applicable purchase as set forth in “CREDITS, REWARDS, AND OTHER BENEFITS” above or (ii) send an email via the contact form at and we will investigate.