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Why does my account show that I have zero credits? I know that I should have credits.

Your account could be showing “0” for a couple of reasons.

  • If you have just created your account, please allow up to 72 hours for the system to update and show the correct credit balance.
  • If your account is already in existence, but you haven’t used your Card or Card number while (1) making a purchase at the box office, concession stand or in-theatre kiosk or (2) purchasing an admission ticket online to a movie showing at a Regal Theatre, in each case in over 42 consecutive months, then your Card may have been purged from our system as a part of our regular database maintenance. If that is the case, please simply register a new Card.
  • If your account is already in existence and you have used your Card as described above in the last 42 months, please log in to your account and click the “Edit Profile” button (or, if you use a virtual Crown Club card, tap the purple Card on the home screen of the App or log in to your Crown Club account at to confirm that the Card or Card number you used to make the purchase is the same as the Card number attached to such account. If the Card numbers don’t match, please use the Card number in such account for your next purchase. If the Card numbers match and you’ve waited 72 hours for our system to update, and your credit balance still appears inaccurate, please send an email via the contact form at and we will investigate.