Rewards FAQ | Regal Cinemas

Rewards FAQ

Below are answers to frequently asked questions.  Please read our Club Rules, Terms of Use, and Privacy Policy for more detailed information.

What is Regal Crown Club?
The Regal Crown Club program rewards movie-lovers that attend participating Regal Entertainment Group theatres!  Members earn credits for box office and concession purchases, and those credits lead to great rewards like free popcorn, drinks and movie tickets. Additionally, members earn special offers including member-only sneak previews of upcoming films.  See http://www.regmovies.com/theatre-list for participating theatres.

Is joining Regal Crown Club free?
Yes! Eligible individuals can enroll in the Regal Crown Club for no cost by either (1) picking up a Regal Crown Club card at any participating Regal Entertainment Group theatre location and register it online at www.REGmovies.com or (2) downloading the Regal Mobile App on a smartphone/tablet and signing up through the app for a virtual card. You can download the Regal Mobile App here http://www.regmovies.com/mobile

Do I need a physical card or just the virtual card on my phone?
Members can use a physical card or a virtual card created via the Regal Mobile App http://www.regmovies.com/mobile at the box office and concession stand.  To receive credits during online purchase, members will need to enter their card number during the transaction.  This card number can be found under ‘My Account’ on the Regal Mobile App or on the physical RCC card.

I have a physical card but I would like to use the virtual card on my phone instead?
Members with a physical card can create their own virtual card through the Regal Mobile App http://www.regmovies.com/mobile by simply adding their card number under ‘My Account.’  New members that sign up through the Regal Mobile App automatically have this virtual card.  Either of these can be used can be used just like a physical card at the box office and concession stand at Regal theatres.

How does Regal Entertainment Group protect my privacy after I register my card?
We value your business and respect your personal information. To protect your privacy, we do not sell your information to other companies. We may use information for internal marketing purposes and to provide you with offers and rewards that make sense for you.  We also use information collected through our web site to prevent and detect fraud, infringement, and other potential misuse of the web site. We do share your information under certain circumstances, with third parties that provide services on our behalf. Please see the “Our Use of Your Information” section of our Privacy Policy.

How can I receive coupons and special offers?
We may provide coupons and special offers to Regal Crown Club members and other customers from time to time at our discretion.  These special offers may be provided via email, SMS messages, through Regal’s mobile app http://www.regmovies.com/mobile, on our website and through our newsletter.  To receive our newsletter by email, simply log into your Regal Crown Club account and click on the ‘My Profile’ button of the Regal Crown Club page.  In your profile, make sure to check the box that is labeled “Please send me news and information about Regal Crown Club special promotions and events.

What are the benefits of providing a valid mobile phone number?
You may opt in to receive autodialed or prerecorded marketing calls and text/SMS messages containing coupons and special offers at the mobile phone numbers that you provide to us. Depending on the terms of your service agreement with your wireless provider, message and data rates may apply. You are not required to opt in to such telemarketing calls and messages to become or remain an Regal Crown Club member, and you can opt out of receiving such calls and messages at any time.  Access your account information to add or update your mobile phone number at http://www.regmovies.com/crown-club.

How do I accumulate credits on my Regal Crown Club card?
Members can earn credits from movie ticket purchases and concession purchases as well as by participating in special promotions and sweepstakes.  Members earn 1 credit for every dollar spent at the box office on ticket purchases (up to 20 credits per day) and 4 credits for any concession transaction.  Members also can earn extra credits on concession purchases during promotions and if the member has reached Star Status.  See the Reward Schedule for details.

Is there a maximum number of credits that can be accumulated per day for ticket purchases?
Yes. There is a cap of 20 credits per day per member for box office ticket purchases. A member may purchase tickets for non-members and children under 13 years of age and receive credits for such purchases, subject to the cap. Members can also earn extra credits by purchasing tickets to specified Extra Credit Movies or special events.  Those extra credits are not subject to the daily cap.

Is there a maximum number of credits that can be accumulated per day for concession transactions?
Yes. Members earn 4 credits for the first concession transaction they make per day. (A member does not accumulate credits for additional concession transactions made that same day). Members also earn extra credits on concession purchases during promotions (such as 2 extra credits for a candy combo).  Members who have reached Star Status earn 6 credits for the first concession transaction.  They also earn 4 extra credits for promotional concession purchases. 

So, the maximum number of credits that can be accumulated per day for concession transactions is 6 credits for non-Star Status members and 10 credits for members who have reached Star Status. A member may purchase concessions for non-members and children under 13 years of age and receive credits for such purchases, subject to the cap.

How can I keep track of my points?
Credits earned for a transaction, and total credits balance can be found in several places.
  1. On the Regal Mobile App http://www.regmovies.com/mobile.
  2. Online at www.regmovies.com/Crown-Club. Simply login in and your current point balance will appear at the top of the page right next to your name.
  3. At the Customer Service desk of participating Regal Entertainment Group theatres. Present your Regal Crown Club card and request the printing of a point balance slip.
  4. Note: Extra credit might take up to 72 hours to post to your account.

I've lost my card! What should I do?
Just pick up a new card at any participating Regal Entertainment Group theatre, and then login to http://www.regmovies.com/Crown-Club and click on the button for Lost Card.  From there, you will simply add your new card number and click submit.  NOTE: All of your member information will be transferred to the new card and the old card will be deleted and permanently deactivated in our system to safeguard your account.

Can I transfer an old card to a new card?
Yes! Just log in to http://www.regmovies.com/Crown-Club and click on the button for Card Transfer.  From there, you will simply add your new card number and click submit.  NOTE: All of your member information will be transferred to the new card and the old card will be deleted and permanently deactivated in our system to safeguard your account.

Will my Regal Crown Club card work at all Regal Entertainment Group theatres?
The Regal Crown Club card will work at all participating Regal Entertainment Group theatres.  See http://www.regmovies.com/theatre-list for participating theatres.

Do my credits have an expiration date?
Credits that you have earned will not expire so long as you remain an active member.   REG may terminate your Regal Crown Club membership for account inactivity (no credits earned in a period of twelve (12) consecutive months).

Do my earned rewards expire?
Yes.  All reward vouchers are valid only until the expiration date indicated.  Drink and popcorn rewards generally expire after 60 days and movie rewards generally expire after 90 days.

Can I give my Regal Crown Club credits to someone else?
No. Credits are not transferable.

Can I get a duplicate Regal Crown Club loyalty card for a family member or friend?
No, to protect your account information we do not offer card duplication services.  We encourage all individuals within the same household, 13 years of age or older, to sign up for their own card to start earning credits.

Can I upsize a free concession item?
Yes. See any participating Regal Entertainment Group theatre location for details.

Do I receive credits for purchasing gift cards?
No, credits are only earned when redeeming gift cards, up to the maximum 20 credits per day at the box office.

Do I receive credits when I use Super Savers?
Yes. Credits are earned for redeeming Super Saver tickets up to the maximum 20 credits per day at the box office.  No credits are earned for purchasing Super Saver tickets.

Do I receive credits when making ticket purchases from in-theatre kiosks?
Yes. Regal Crown Club cards with a magnetic stripe on the back may be used at in-theatre kiosks at participating Regal Entertainment Group theatres.

Do I receive credits when making ticket purchases online?
Yes. If you enter your Regal Crown Club membership number when purchasing tickets online, you will receive credits for those ticket purchases.

What do I do if I notice a discrepancy with point totals?
Please allow up to 72 hours for Regal Crown Club credits to reflect on your membership account. If you believe that credits were not properly awarded for a transaction, within seven (7) days of the transaction, you must notify Regal Entertainment Group by either (1) visiting customer service at the Regal Entertainment Group theatre at which the transaction occurred and presenting your Regal Crown Club membership card along with your original ticket stubs and original purchase receipt or (2) mailing an inquiry, along with your Regal Crown Club account number and your original ticket stubs and original purchase receipt , to Regal Crown Club – Attn: Customer Relations Group- 7132 Regal Lane, Knoxville, TN 37918 (please keep a copy of your submissions).

Will my membership ever become deactivated?
To maintain our databases, Regal routinely purges non-active member files.  If a member has not made a purchase a Regal Theatre using their Regal Crown Club card in over 42 consecutive months, we purge all member data (including any remaining points on the account).  If your card has been purged, simply pick up a new card at the theatre and register is online, or download our free mobile app and create a new virtual card.

Why does my online account show zero? I know that I have credits.
Your account could be showing “0” for a couple of reasons.
  • If you have just created your online account, please allow up to 72 hours for the system to update and show the correct credit total.
  • If the account is already in existence, but you haven’t swiped your Regal Crown Club card while visiting a Regal theatre in over 42 consecutive months, then your card may have been purged from our system as a part of our regular database maintenance. If that is the case, please simply pick up a new card or create a new virtual card with our free mobile app.
  • If the account is already in existence and you have regularly been visiting Regal theatres, please check your online profile to make sure your card number is correct. To do so, click on the “My Profile” tab on the Regal Crown Club homepage. If your card number is incorrect, send an email to RCC@regalcinemas.com with your information to have your card number corrected. Please allow up to 72 hours for the system to update and show the correct credit total.

What does NO PASS mean?
Often, free ticket passes are not accepted during the first few weeks of a movie's theatrical release. This is a policy that movie studios set with theatres for individual movies and show times. Please contact your local Regal Entertainment Group theatre directly if you have questions about whether your pass is valid for a particular movie and show time.

Updated 4/22/2014