Club Rules

The following terms and conditions (“Club Rules”) apply to Regal Entertainment Group customer loyalty program (the “Regal Crown Club”). Regal Crown Club members can accumulate credits at participating theatres via purchases at the box office and concession stand and use such credits to earn free admission tickets, popcorn, and drinks. Other Regal Crown Club membership benefits, which may change from time to time, may include discounts, opportunities to enter sweepstakes, newsletters, and member-only e-mails. Participation in the Regal Crown Club and its benefits are offered at the discretion of Regal Entertainment Group.

As a member of the Regal Crown Club, you must comply with the Club Rules. Regal Entertainment Group reserves the right to modify the Club Rules, or any aspect of the Regal Crown Club program, at any time, without notice to you, so it is important to check the Club Rules periodically. Participation in the Regal Crown Club is considered acceptance of the Club Rules and any and all subsequent modifications, updates, or notices related thereto. If at any time, you do not accept the Club Rules or become dissatisfied with the Regal Crown Club, your sole remedy is to terminate your participation and membership in the Regal Crown Club.

  1. Eligibility / Enrollment
    1. There is no fee to enroll in the Regal Crown Club and obtain a Regal Crown Club membership card (“Regal Crown Club Card”), but eligible purchases and/or activities are required to earn and redeem credits.

    2. Regal Crown Club membership is open to individuals 13 years of age and older who reside in the United States, Guam, Saipan,  or American Samoa; provided, however, the following individuals are not eligible for membership (i) REG employees (except for those authorized by Regal Entertainment Group’s corporate office to participate in the Regal Crown Club), (ii) REG employees’ immediate family members, and (iii) corporations, partnerships, or any other business entities, associations, or groups.  Any other exclusion will be based on the judgment of Regal Entertainment Group.  Membership is limited to one account per person.

    3. Individuals who meet the eligibility requirements may enroll in the Regal Crown Club by (i) picking up a Regal Crown Club Card at any participating Regal Entertainment Group theatre location and activating the card online at www.MyRegal.com or (ii) downloading the Regal Mobile App on a smartphone/tablet and signing up through the app for a virtual card.

    4. Each Regal Crown Club Card has a unique card number.  Regal Crown Club Cards are nontransferable and may only be used by the Regal Crown Club membership account owner.

    5. In the event that any time during your membership in the Regal Crown Club you become ineligible to be a member, you must provide notice to Regal Entertainment Group and cease using your Regal Crown Club Card immediately.

  2. Membership Cards / Account
    1. You are responsible for promptly informing Regal Entertainment Group if your Regal Crown Club Card is lost or stolen by either calling 1-877-Tell-Regal (1-877-835-5734) or notifying a manager at a participating Regal Entertainment Group theatre. You will be liable for any transactions that occur with your Regal Crown Club Card before the card is reported lost or stolen, and you will not receive credit for any reward vouchers provided to any third parties pursuant to their unauthorized use of your Regal Crown Club Card.

    2. When you enroll for Regal Crown Club membership online, you will be asked to enter an email address and password. This will allow you to access your account to check your credit balance and update your account information. You are responsible for maintaining the confidentiality of your password and for the accuracy of your account information. An alternate identifier such as your card number will also enable account access.

    3. Regal Entertainment Group is not responsible for any loss you may incur as a result of any unauthorized person using your username, password, account information, or Regal Crown Club Card.

    4. All information that you provide to Regal Crown Club in connection with your enrollment and participation in the Regal Crown Club must be true, accurate, current, and complete.  You are responsible for updating your account information so that it remains true, accurate, current, and complete at all times.

  3. Accumulation of Credits
    1. Regal Crown Club members receive 100 credit per dollar spent on purchases at the box office and concession stand by presenting their Regal Crown Club Card to the cashier during those transactions.  Members can also receive credits when purchasing tickets at a ticketing kiosk and online by entering their Regal Crown Club Card number in the appropriate area during the ticket purchase process.  Members DO NOT earn credits for admissions obtained by redeeming complimentary passes or emergency tickets. Members DO NOT earn credits when purchasing Supersaver ticket, but they DO receive credits when redeeming Supersaver tickets at the box office for admissions. Members DO NOT earn credits when purchasing gift cards, but they DO earn credits when redeeming gift cards. Examples: Transaction Total = $7.50, Credits Earned = 750; Transaction Total = $6.25, Credits Earned = 625.

    2. To earn credits at a Regal Entertainment Group theatre, you MUST scan or enter your Regal Crown Club Card at the time the qualifying purchase is made. Only one (1) Regal Crown Club card can be swiped per transaction.  Regal Entertainment Group theatre staff reserve the right to request that Regal Crown Club Card holders present a photo ID for verification.

    3. To earn credits at a kiosk or while purchasing tickets online, you MUST enter your Regal Crown Club card number at the time the qualifying purchase is made.  Only one card can be entered per transaction.  Regal Entertainment Group is not responsible for lost or unreported credits from third-party online vendors.

    4. Please allow up to 72 hours for Regal Crown Club credits to reflect on your membership account. If you believe that credits were not properly awarded for a transaction, you must notify customer service at the Regal Entertainment Group theatre at which the transaction occurred within seven (7) days of the transaction.  Regal Entertainment Group reserves the right to require proof of accrual of such credits from you, including but not limited to copies of receipts or similar documentation verifying any transactions claimed to have been performed.

    5. Accrued credits do not constitute property of a member and have no value outside of the Regal Crown Club.  Credits may be revoked by Regal Entertainment Group at any time as set forth herein.

    6. A member’s earned credits expire after a period consisting of twelve (12) consecutive months without a box office or concession transaction by the card holder.

    7. Regal Entertainment Group reserves the right to audit Regal Crown Club members’ accounts at any time.  In the event Regal Entertainment Group determines, in its sole discretion, that you have accrued credits through fraud or abuse, Regal Entertainment Group may terminate your membership in the Regal Crown Club as set forth below.

  4. Choosing/Redeeming Rewards
    1. Members can choose their rewards by logging into www.MyRegal.com and using the Reward Center.  The Reward Center is an online storefront where members can ‘spend’ their accumulated Regal Crown Club credits on a variety of items.  Members may also be offered the opportunity to spend their earned credits for specific in-theatre rewards at the Regal box office.

    2. There are three main delivery types for items available in the Reward Center: (i) items that will be automatically loaded onto the member’s card for redemption at the theatre, (ii) physical merchandise items that will be mailed to the member by Regal Entertainment Group’s designated fulfillment provider and (iii) digitally delivered items that include a unique code and redemption instructions.  Example: Shella would like to receive a free small popcorn, a movie-themed T-shirt and a digital song download from the online Reward Center.  She has 20,000 credits.  The small popcorn item in the storefront costs 5,000 credits, the movie-themed T-shirt costs 10,000 and the digital song costs 1,500.  She places all three items in her shopping cart and confirms the order.  The free small popcorn is immediately loaded onto her Crown Club card and will be available for her to claim on her next visit to a Regal Entertainment Group Theatre.  The T-shirt will be shipped to her provided mailing address and following her transaction she will receive an email with a unique claim code and instructions on how to redeem her digital song download.  Her available credit balance is now 3,500 (20,000 - 10,000 - 5,000 - 1,500 = 3,500)

    3. Rewards that are automatically loaded onto a member’s card (physical card or virtual card) must be redeemed at the box office or concession stand.  To redeem these rewards, the member MUST present their card to the cashier at the time of their purchase.  Rewards that are loaded onto a member’s card will have a specified expiration date; however, Regal Entertainment Group reserves the right to expire any unused rewards stored on a card if that member fails to transact at a Regal Theatre for a period of twelve (12) or more consecutive months.

    4. Members that order rewards that require physical shipping, MUST provide a valid shipping address at checkout.  Please allow 10-14 days from the time of purchase for delivery of physically shipped items.  Regal Entertainment Group is not responsible for items lost, stolen or damaged in transit.  Regal Entertainment Group does not provide shipping insurance on items unless specified in the item description.

    5. Rewards that are designated as Digitally Delivered, will generate an automatic email to the member with a unique claim code and redemption instructions.  Regal is not responsible for any technical issues that prevent a member from accessing or redeeming their reward or email notifications.

    6. The Reward Center may also offer members the ability to obtain entries into sweepstakes.  Please refer to the official rules and restrictions for each individual sweepstakes.  A link to those rules can be found in the sweepstakes reward description or at regmovies.com/sweepstakes.

    7. Regal Entertainment Group may offer replacements or credit refunds rewards that were either lost, stolen or damaged; however, these replacements or credit refunds are at Regal Entertainment Group’s sole discretion.  Regal Entertainment Group does not offer warranties on any Reward Center items unless specified in the item description.

    8. Rewards may be taxable, depending on the value of the item and the federal, state, and local tax laws applicable to you.  Members are solely responsible for reporting such items on their tax returns and paying any associated tax liability.

  5. Termination of Membership
    1. Regal Entertainment Group may terminate or suspend your membership in the Regal Crown Club at any time, for any reason, without liability to Regal Entertainment Group.  In such case, your membership in the Regal Crown Club will be terminated or suspended ninety (90) days after notice to you.  Upon your death, your membership in the Regal Crown Club will terminate immediately.

    2. Regal Entertainment Group reserves the right, in its sole discretion, to disqualify you from membership in the Regal Crown Club and to terminate your membership immediately and without notice if, in the sole judgment of Regal Entertainment Group, you (i) violate the Club Rules, (ii) engage in any fraud or abuse relating to the accrual of credits or redemption of reward vouchers, (iii) misrepresent any information supplied by you to Regal Entertainment Group, or (iv) engage in any activities that are inconsistent with Regal Crown Club’s public image, goodwill, and reputation or applicable law.  Regal Entertainment Group may also terminate your Regal Crown Club membership immediately and without notice for account inactivity, which may occur due to your failure to earn credits for a period of twelve (12) consecutive months.

    3. Upon any termination hereunder, your right to accrue credits, as well as choose and redeem rewards shall immediately be cancelled.  Any and all credits accumulated up to the date of termination will be forfeited and any unredeemed rewards will be canceled.  Furthermore, you will forfeit and, upon Regal Entertainment Group's request, must surrender your Regal Crown Club Card to Regal Entertainment Group.  In addition, Regal Entertainment Group shall have the right to take appropriate administrative and/or legal action, including criminal prosecution, as it deems necessary in its sole discretion.

    4. If Regal Entertainment Group terminates your membership in the Regal Crown Club, you are ineligible to re-apply for membership and you agree not to attempt to re-enroll in the Regal Crown Club.

  6. Privacy
    1. Regal Entertainment Group's Privacy Policy, which describes Regal Entertainment Group's information gathering and privacy practices, applies to the Regal Crown Club and is incorporated in the Club Rules by this reference. By enrolling in the Regal Crown Club, you agree to the terms of Regal Entertainment Group’s Privacy Policy and the use of your personal information as set forth therein.  Click here to view the Privacy Policy (http://www.regmovies.com/Privacy-Policy).

  7. Publicity Release
    1. By participating in the Regal Crown Club, you hereby (i) give Regal Entertainment Group and its designees permission to publish, adapt, distribute, display, prepare derivative works of, and otherwise use your name, biographical information, voice, statements attributable to you, picture, or other likeness for advertising, promotional, and other purposes as determined by Regal Entertainment Group in any and all media now known or existing at any time in the future throughout the world, without further approval, notification, or compensation, and (ii) release Regal Entertainment Group and its designees from any and all liability in connection therewith.  The foregoing publicity release is void where prohibited or restricted by law.

  8. General
    1. Regal Entertainment Group reserves the right in its sole discretion to modify or update the Club Rules and/or change, alter, or discontinue the Regal Crown Club (including its credit/rewards structure) or any reward or special status programs at any time without any liability or notice to members. The result of such modification, update, change, alteration or discontinuation may include the decrease in redemption value or cancellation of credit not yet redeemed.

    2. All questions or disputes regarding an individual’s eligibility, the earning/use/conversion of credits, or a member’s compliance with the Club Rules will be resolved by Regal Entertainment Group in its sole discretion.

    3. By participating in the Regal Crown Club, you agree to release Regal Entertainment Group, its parent, affiliates, divisions, related companies, and agents, and its and their respective officers, directors, owners, and employees, (each a “Releasee”) from any and all loss, harm, damages, cost or expense, including without limitation property damages, personal injury and/or death, arising from or connected to the Regal Crown Club, including, without limitation, (i) the collection, redemption, revocation, or deletion of credits, (ii) the issuance of reward vouchers and use of rewards, (iii) the suspension, termination, or modification of your membership or account, and (iv) the suspension, modification or termination of the Regal Crown Club or any reward or special status programs therein.  THE REGAL CROWN CLUB, AND MEMBERSHIP THEREIN, ARE PROVIDED "AS IS" AND "AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT.  REGAL ENTERTAINMENT GROUP MAKES NO WARRANTY IN ANY RESPECT AS TO ANY REWARDS, PRIZES, MERCHANDISE, OR SERVICES MADE AVAILABLE AS PART OF THE REGAL CROWN CLUB.

    4. UNDER NO CIRCUMSTANCES SHALL ANY OF THE RELEASEES BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE REGAL CROWN CLUB OR MEMBERS’ PARTICIPATION THEREIN. THIS LIMITATION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHER LEGAL THEORY, EVEN IF THE RELEASEE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN THE EVENT SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, RELEASEES’ LIABILITY IN SUCH JURISDICTIONS SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW.

    5. You agree to defend, indemnify, and hold harmless the Releasees from all liabilities, claims, damages, costs, and expenses (including reasonable attorneys' fees) that arise out of or are related to your violation of Club Rules.  Furthermore, you agree to reimburse Regal Entertainment Group for any rewards or prizes that were fraudulently obtained by you.

    6. The Club Rules are governed by the laws of the State of Tennessee without regard to the conflicts of laws rules of any jurisdiction. Any dispute concerning the interpretation or effect of the Club Rules and/or your participation in the Regal Crown Club must be resolved in the state or federal courts situated in the State of Tennessee. You agree to the personal jurisdiction, subject matter jurisdiction, and venue of these courts.

    7. If any provision of the Club Rules is held unenforceable or invalid under any applicable law or is so held by applicable court decision, such unenforceability or invalidity will not render the Club Rules unenforceable or invalid as a whole, and such provision will be changed and interpreted so as to best accomplish the objectives of such unenforceable or invalid provision within the limits of applicable law or the applicable court decisions.

    8. Any waiver by Regal Entertainment Group of a breach of any provision of the Club Rules shall not operate as, or be construed to be, a waiver of any other breach of such provision or of any breach of any other provision of the Club Rules.  Failure by Regal Entertainment Group to insist upon strict adherence to any provision of the Club Rules on one or more occasions shall not be considered a waiver or deprive Regal Entertainment Group of the right to insist upon strict adherence to that provision or any other provision of the Club Rules.

    9. These Club Rules constitute the entire agreement between Regal Crown Club members and Regal Entertainment Group pertaining to the subject matter hereof and supersede all prior or other arrangements, understandings, negotiations, and discussions, whether oral or written.

Club Rules Last Updated 8/27/2014